Make sure you complete all three steps of the registration process:

Step 1 - Verification

For security reasons, we need to verify that you are the owner of the account (the registered resident at the property). To do this, please provide the following information:

• Account Number: you will find this on any correspondence from us (bill, welcome pack)
• Last Name: the surname of the primary occupant registered to the property
• Postcode: we need the postcode of the supplied property, which could be different to the billing address

Step 2 - Registration

Once you've been successfully verified as the owner of the account, we need a few basic details about yourself. All information listed below is required.

• Title
• First Name
• Last Name
• Phone Number
• Email Address

Please remember to make sure that your phone number and email address are correctly formatted.

Step 3 - Activation

Once registered,we'll send you an email with a link to activate your account. Click the link (or copy and paste into your preferred browser) to create your password. Please check that your password...

• Is at least 8 characters long
• Has at least 1 upper case character
• Has at least 1 lower case character
• Contains at least 1 number

Don't worry if your activation link has expired, you will just need to reset your password.